| 000 | 00677nam a2200205 a 4500 | ||
|---|---|---|---|
| 001 | 0000-3135 | ||
| 003 | ELIB.Books | ||
| 008 | 101204 1987 | ||
| 020 | _a0060915803 | ||
| 035 | _a(ELIB.Englishbook)0000-3135 | ||
| 092 |
_a387.7'065'485 _bC37m (1987) |
||
| 100 | _aCarlzon, Jan | ||
| 245 |
_aMoments of truth : new strategies for today's customer-driven economy _cJan Carlzon |
||
| 260 |
_aNew York _bHarper & Row _cc 1987 |
||
| 300 |
_axiii, 135p. _c20 |
||
| 650 | _aScandinavian airlines system - Management | ||
| 700 | _aMoments of truth : new strategies for today's customer-driven economy | ||
| 942 |
_2ddc _cBK |
||
| 998 |
_cbat _e2010-12-04 |
||
| 999 |
_c3099 _d3099 |
||