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Moments of truth : new strategies for today's customer-driven economy

Carlzon, Jan

Moments of truth : new strategies for today's customer-driven economy Jan Carlzon - New York Harper & Row c 1987 - xiii, 135p. 20

ISBN: 0060915803

Subjects--Topical Terms:
Scandinavian airlines system - Management

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Holy Cross Theological CollegeLibrary Catalog

Moments of truth : new strategies for today's customer-driven economy

Holy Cross Theological College
Library Catalog