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Moments of truth : new strategies for today's customer-driven economy Jan Carlzon

By: Contributor(s): Material type: TextTextPublication details: New York Harper & Row c 1987Description: xiii, 135p. 20ISBN:
  • 0060915803
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Holdings
Item type Current library Call number Status Date due Barcode
Books Books Holy Cross Theological College Library 387.7'065'485 C37m (1987) (Browse shelf(Opens below)) Available HCTC011127

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