Moments of truth : new strategies for today's customer-driven economy Jan Carlzon
Material type: TextPublication details: New York Harper & Row c 1987Description: xiii, 135p. 20ISBN:- 0060915803
Item type | Current library | Call number | Status | Date due | Barcode | |
---|---|---|---|---|---|---|
Books | Holy Cross Theological College Library | 387.7'065'485 C37m (1987) (Browse shelf(Opens below)) | Available | HCTC011127 |
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